外贸社区
laokim
一段客服实战英语

客人说:

 hi

 how are you?

 yes i check your aliexpress webside

 ok please create buy link my products

 on aliexpress

我说:

 you can choose the products in our store,right?

客人说:

 product No.:***i want this

我说:

 yes

 I know about this

客人说:

 what is price?

:

 how many do you want to buy

客人 :

 sample

 First time i want to buy one piece as a sample for check your product quality so if your products quality is good then next time i will give you more orders

:

 but if you just want one piece,the shipping cost is not cheap ,I don't think it's so good for you

 what about a trial order

 

 for the first time,many customers want a trial order

客人 :

 yeah i want trial order

:

 so how many pcs do you want to place

 so I can offer you a discount

客人 :

 1 piece for check your quality

 if you give me resonable price then its good

:

 but for the sample,we can only offer you the ratail price,then when you place the order from us,we'll return you the sample cost

 it's the rule of our company

客人 :

 but i want one piece for first time because its very important for me

:

 you said you want 30pcs last time,rightand we could offer you a discount

客人 :

 yeah but its risky

 quality check is very important

:

 ok,you can buy 1piece,but we can only offer you the retail price

客人 :

 what the price?

:

 the retail price is the market price,you can check it on our web

 when you order from us,then we'll return the sample cost t oyou

客人 :

 oh market price is very high

 sorry its very very high price

:

 sure,I can offer you a discount for the sample

客人 :

 give me discount

:

 the lowest market price we can offer you is $30

客人 :

 hahaha

 i am not new in this fild

 its very high price

 sorry

:

 but if you want 30pcs,we can offer you $3.9

客人 :

 for 30 pcs price 3.9 for 1 pcs price 30usd

:

 yes,I know,but you just want 1piece

客人 :

 interesting

 i can give you 3.5/pcs

:

 We aiways give the market price our customers for the samples

 you mean the sample?

客人 :

 yeah

 if your quality is good then i will give you big orders

:

 sorry,it's impossible

客人 :

 but if your quality is good then i will give you big orders

 

 so it's depend on you

:

 because some guys just want to get our samples,but not order from us,it's risky,so the retail price will be higher

 they just want to use our resource

客人 :

 but i am wholeseler and professional jewelers

:

 I know

客人 :

 so dont worry

 many jewelry companies send free sample but you cant, so i can pay 3.5/pcs for you because you are sincere and every time contact me

 you know i am very busy person, so please tell me quickly that you are agree or not?

:

 if you give me$3.5,I'll lost the money in your deal,because the bank will charge our payment fee,right?

客人 :

 bank will charge?

 i can't understand?

:

 I mean your payment method

客人 :

 Escrow just charge 0.03%

 its not a high fee for one piece

:

 can you increase your price higher?

客人 :

 sorry friend

 but i can cooperate

 but if your quality is good then i will give you big orders, its my cooperation for you

 so if you are agree then create my products in aliexpress web page

:

 OK,if you're sincere,I'll take a consideration about your idea,and then give you my response by email,is that all right?

客人 :

 ok i am going now because its too late

 ok

 waiting for your responce

:

 Thanks for your nice talking

客人 :

 thanks take care

 bye

:

 bye

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