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Lesson 1 Introducing Yourself (第一课 自我介绍) Lesson 2 Using the Telephone (第二课 如何使用电话) Lesson 3 Making appointment (第三课 约会) Lesson4 Receiving visitors (第四课 接受访问者) Lesson5 Describing your companys products (第五课 描述你们公司的产品) Lesson6 Making travel arrangements (第六课 为旅行作安排) Lesson7 Staying at a hotel (第七课 暂住在旅馆) Lesson8 Showing visitors around the company (第八课 带人参观公司) Lesson9 explaining how something works (第九课 解释他们是怎么工作的) Lesson10 Rescheduling plans and arrangements (第十课 重新安排计划) Lesson11 Analying your competitors 第十一课 分析你们竟争者) Lesson12 Business letters and presenting information (第十二课 商业信函和介绍情报) Lesson13 Travelling on business (第十三课 商业旅行) Lesson14 Presenting a new product (第十四课 赠送产品) Lesson15 Enteraining visitors (第十五课 招待参观者) Lesson16 Complaining about products and services (第十六课 关于产品与服务的抱怨) DESCRIBING PROBLEMS 说明问题 DEMANDING ACTION 要求采取行动 PROMISING TO DO SOMETHING 承诺采取措施 Lesson17 Comparing products and prices 第十七课 产品与价格的比较) TAKING PART IN A MEETING 参加会议 EVALUATING NEW PRODUCTS 评价新产品 COMPARING PRODUCTS AND RETAILERS 比较产品与零售商 Lesson18 Negotiating prices (第十八课 价格谈判) SAYING WHAT YOU WANT 提出要求 MAKING OFFERS 报价 RESPONDING TO OFFERS 讨价还价 Lesson19 Negotiating delivery (第十九课 交付谈判) DISCUSSING POSSIBLE DELIVERY DATES 讨论发货时间 GETTING PEOPLE TO DO THINGS 让他人做事 MAKING COUNTER-PROPOSALS 提出反建议 STARTING AND ENDING MEETINGS 开始及结束会谈 Lesson20 Concluding a deal (第二十课 达成交易) REACHING AGREEMENT 取得一致 SUMMARIZING WHAT YOU HAVE DONE 进行归纳 CONCLUDING A NEGOTIATION 结束谈判