A: Good morning. Marketing Department. Can I help you? B: Good morning. This is Mr. Kubat. I ordered five barrels of your pure water a week ago, but they haven’t arrived yet. A: Oh, I’m sorry, Sir. I’ll check it immediately. Can I have your full name, address and phone number? B: Yes. Bruce Kubat, 480 Jinling Road, 5653-0198. A: Thank you, Sir. I’ll check it with our delivery department and call you back in fifteen or twenty minutes. Please accept our sincere apologies. B: Oh, that’s all right. I’ll be waiting for your call. Bye-bye. A: Bye-bye and thank you for calling. -- 早上好，市场部，有什么可以帮忙的吗？ -- 早上好，我是库巴特先生。我一个星期前订购了五桶纯净水，但是 还没有到货。 -- 哦，对不起，先生。我立刻查一下。您能告诉我您的全名、地址 和电话号码吗？ -- 好，布鲁斯•库巴特，金陵路480号，5653-0198. -- 谢谢你，先生。我会检查一下我们运输部，将在十五分钟或者二十 分钟内给您打电话。请接受我们真诚的道歉。 -- 哦，没关系。我会等您的电话，再见。 - 再见，谢谢您打电话过来。