外贸社区
做外贸的大忌-毛毛糙糙
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做外贸的大忌-毛毛糙糙
今天是这个月最后一天了，明天就可以休息了，从毕业来到这个地方上班，有一个奇怪的习惯每个月的一号这里基本90%的工厂都会放假。街上热闹非凡。银行一整天都是长龙排队。这壮观的场面我用了两年才习惯过来。 期待什么时候能回复我正常的工作周的梦想。
昨晚睡前查收了一下我的邮件，弄得我一整夜没有睡着。事情是这样的：
他是我在广交会的时候认识了一个客户S（说实话，现在那人是男是女长什么样，我真的不记得了）。 广交会回来一个月里， 我两个同事那里反应很大，做样板的做样板，下订单的下订单。就这我个挂了名的外贸主管这边一点动静都没有，压力压得我喘不过气来。后来接到这个客户的邮件。说是广交会见面的， 后续跟进比较快，也很爽快。做了样板一个星期就下单了，再过一两个星期他让另外一个工厂寄了样品给我，报价，样板都没有做就又下了订单。我很重视这个客户。 尽可能地为他考虑。沟通的也很顺利。每一环节他有什么想法我就会尽可能帮他补充做好效果图给他。感觉的出来虽然是第一次合作但是不会那么吃力（ 但是还是要更加细心。慢慢做好每一步，不能容得半点马虎）。为自己加油！
就在前几天我另外一个客户说要我发一些新款，因为准备下另一个订单。我就准备了一些其中包括两款我客户S给我提供的两个样板的图片（因为行业不同，再加上产品更新有挺快的。所以只要不是在同一个市场同一产品给其他客户参考就没有问题的） 。 后来我在跟客户S确认一些问题的时候，。晚上看到邮件我知道肯定是出了什么问题了，Sunny - I got your new designs doc. And I am disappointed to find that you have included our designs in that doc. You had promised that whatever you make for us you will not offer that to anybody else. Those designs will be exclusive to us. This is very very important to us. We want to establish a long term relationship with you and this is one point that is very critical if we were to continue business with you that you will NOT make our designs for anybody else. Please explain and confirm，就这短短的几句话 让我忐忑不安了一夜。 因为是用手机看的邮件所以看不到我以前的邮件就不知道我自己到底哪里出错了。这个发给别的客户就发给别的客户了也很正常，名牌的不是也是抄来抄去吗？ 最垃圾的是还被客户怀疑了，我怎么可以犯这么低级的错误。躺在床上看完我就关机准备睡觉了，翻来覆去睡不着，又开机写了个邮件大致意思是谢谢你的提醒但是这中间肯定有什么误会，我明天会给你一个合理的解释，请他放心。今天早上一来，我就查看我哪里哪里错了， 原来发邮件的时候一不小心把那个产品图片文件也发给他了。我当时自己没有注意到， 他看到自己的图片在文件里面怕我把他的图片发给其他的客户了。我先把他订单上的细节问题处理了一下。然后想了一下怎么去处理，毕竟自己错了的，跟一位前辈沟通了哈，觉得我邮件里面没有提到什么是发给其他客户的意思，就加错了一个附件，他也是担心和怀疑。我不用自己去承认说什么，主要是让客户建立一个信任。最后的解决办法：
1.要认同他的观点 ，说一个新的样板对于客户自己的重要性
2.说你们之间可能存在点小误会 ，文件是给你自己备忘的一个记号
3.接下来就把解释给他看，突出new design是自己备忘 ，给工厂内部交流用
4.公司有严格的客户保密规定 ，未经客户允许绝对不会透露给第三方 （这一点是每个行业都必须要做到的）
下面是我整理的：
About that New Designs document .I rechecked with my email! pls understand me below:
Clarify:
1. We are a professional lady PU handbags factory . i worked here more than 3 years. i do know the designs are very import even the most importance to customers. no matter thay are our own designs or customed designs .
2.That document which i sent to you yesterday ,i never send to any customer , make that doc. just prepare for you .i think now we have an order an hand and maybe you need have some newest for your reference for next season. we get the information next season the bags with studs and stitching will be fashion, so i collect some and add your designs in it to metion it they belong to you. sorry to attach in that email and make the misunderstanding between you and me!
Guarantee:
1. We guarateed will not provide the designs which you ordered to another customer who has the same market as yours no matter your designs or our own deisgns. we have more than thousands of different designs in our factory . that is enough for each customers choose. we will not allow two same designs in a same market. that will be kill ourselves kille our busness, we know it clearly. pls believe me !
2.As our company role , we will not reveal to detailed information including the designs and customers contact information to anybody before confirm to you. we are very serious on it! pls understand!
We attach very importance to our business . we hope we can make a longterm business with you and your esteem company. i think that is a misunderstanding .hope you can understanding my heart. thanks for your feedback!
Hope the above is clear for you! any confussion pls kind let me know! I will be happy to serve you at any time!
Regards
Sunny
邮件发出去了，心里才缓和了一点。都是做事毛糙不细心惹的祸。等着客户的回邮。中午睡觉一醒来翻看手机邮件没有，上班一看就一句话。
OK Sunny.
Appreciate your response and attention to this important aspect of business
总算暂时平息了，现总结几点
1.客户与供应商之间最主要是信任，沟通，不能出错。品质服务一定要到位。不要让客户带着疑虑跟你做生意。
2.工作做事一定要细心，戒骄戒躁。一步一步踏踏实实的做好。
3.出了问题，不要慌，不能乱了方寸。总会有解决得办法。
在此送给大家几句话，希望大家外贸路越走越顺。抱最大希望， 尽最大努力， 做最坏打算， 持最好心态。 太阳总是新的，每天都是美好的日子， 加油！
昨晚睡前查收了一下我的邮件，弄得我一整夜没有睡着。事情是这样的：
他是我在广交会的时候认识了一个客户S（说实话，现在那人是男是女长什么样，我真的不记得了）。 广交会回来一个月里， 我两个同事那里反应很大，做样板的做样板，下订单的下订单。就这我个挂了名的外贸主管这边一点动静都没有，压力压得我喘不过气来。后来接到这个客户的邮件。说是广交会见面的， 后续跟进比较快，也很爽快。做了样板一个星期就下单了，再过一两个星期他让另外一个工厂寄了样品给我，报价，样板都没有做就又下了订单。我很重视这个客户。 尽可能地为他考虑。沟通的也很顺利。每一环节他有什么想法我就会尽可能帮他补充做好效果图给他。感觉的出来虽然是第一次合作但是不会那么吃力（ 但是还是要更加细心。慢慢做好每一步，不能容得半点马虎）。为自己加油！
就在前几天我另外一个客户说要我发一些新款，因为准备下另一个订单。我就准备了一些其中包括两款我客户S给我提供的两个样板的图片（因为行业不同，再加上产品更新有挺快的。所以只要不是在同一个市场同一产品给其他客户参考就没有问题的） 。 后来我在跟客户S确认一些问题的时候，。晚上看到邮件我知道肯定是出了什么问题了，Sunny - I got your new designs doc. And I am disappointed to find that you have included our designs in that doc. You had promised that whatever you make for us you will not offer that to anybody else. Those designs will be exclusive to us. This is very very important to us. We want to establish a long term relationship with you and this is one point that is very critical if we were to continue business with you that you will NOT make our designs for anybody else. Please explain and confirm，就这短短的几句话 让我忐忑不安了一夜。 因为是用手机看的邮件所以看不到我以前的邮件就不知道我自己到底哪里出错了。这个发给别的客户就发给别的客户了也很正常，名牌的不是也是抄来抄去吗？ 最垃圾的是还被客户怀疑了，我怎么可以犯这么低级的错误。躺在床上看完我就关机准备睡觉了，翻来覆去睡不着，又开机写了个邮件大致意思是谢谢你的提醒但是这中间肯定有什么误会，我明天会给你一个合理的解释，请他放心。今天早上一来，我就查看我哪里哪里错了， 原来发邮件的时候一不小心把那个产品图片文件也发给他了。我当时自己没有注意到， 他看到自己的图片在文件里面怕我把他的图片发给其他的客户了。我先把他订单上的细节问题处理了一下。然后想了一下怎么去处理，毕竟自己错了的，跟一位前辈沟通了哈，觉得我邮件里面没有提到什么是发给其他客户的意思，就加错了一个附件，他也是担心和怀疑。我不用自己去承认说什么，主要是让客户建立一个信任。最后的解决办法：
1.要认同他的观点 ，说一个新的样板对于客户自己的重要性
2.说你们之间可能存在点小误会 ，文件是给你自己备忘的一个记号
3.接下来就把解释给他看，突出new design是自己备忘 ，给工厂内部交流用
4.公司有严格的客户保密规定 ，未经客户允许绝对不会透露给第三方 （这一点是每个行业都必须要做到的）
下面是我整理的：
About that New Designs document .I rechecked with my email! pls understand me below:
Clarify:
1. We are a professional lady PU handbags factory . i worked here more than 3 years. i do know the designs are very import even the most importance to customers. no matter thay are our own designs or customed designs .
2.That document which i sent to you yesterday ,i never send to any customer , make that doc. just prepare for you .i think now we have an order an hand and maybe you need have some newest for your reference for next season. we get the information next season the bags with studs and stitching will be fashion, so i collect some and add your designs in it to metion it they belong to you. sorry to attach in that email and make the misunderstanding between you and me!
Guarantee:
1. We guarateed will not provide the designs which you ordered to another customer who has the same market as yours no matter your designs or our own deisgns. we have more than thousands of different designs in our factory . that is enough for each customers choose. we will not allow two same designs in a same market. that will be kill ourselves kille our busness, we know it clearly. pls believe me !
2.As our company role , we will not reveal to detailed information including the designs and customers contact information to anybody before confirm to you. we are very serious on it! pls understand!
We attach very importance to our business . we hope we can make a longterm business with you and your esteem company. i think that is a misunderstanding .hope you can understanding my heart. thanks for your feedback!
Hope the above is clear for you! any confussion pls kind let me know! I will be happy to serve you at any time!
Regards
Sunny
邮件发出去了，心里才缓和了一点。都是做事毛糙不细心惹的祸。等着客户的回邮。中午睡觉一醒来翻看手机邮件没有，上班一看就一句话。
OK Sunny.
Appreciate your response and attention to this important aspect of business
总算暂时平息了，现总结几点
1.客户与供应商之间最主要是信任，沟通，不能出错。品质服务一定要到位。不要让客户带着疑虑跟你做生意。
2.工作做事一定要细心，戒骄戒躁。一步一步踏踏实实的做好。
3.出了问题，不要慌，不能乱了方寸。总会有解决得办法。
在此送给大家几句话，希望大家外贸路越走越顺。抱最大希望， 尽最大努力， 做最坏打算， 持最好心态。 太阳总是新的，每天都是美好的日子， 加油！
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