外贸社区
万wan
是不是我的邮件有问题,还是其他的原因,客户怎么不回我了?

 

好不容易在海关数据上找到一个美国的客户,在他们的网站上找到邮件地址先发了一封开发信,没回我,我又发了一次,我是这样说的,我知道贵公司在和在和浙江我们的同行做生意,但是我们的价格和质量都不错,为什么不考虑我们呢!后来客户用另外一个邮箱回我,让我报价,刚开始我还不知道到底是哪里的呢!后来搜索才知道.我报了价格,他说我们价格太高了,我又报了一次,他还说我们的价格搞,按照行情,一点也不高,他还说我们的价格比他们的稳定的供应上要高一半,那怎么可能啊?想不通!我就回他说既然这样,那他们的质量和服务是怎么样的,应该不是很好吧!

附上我们的邮件往来,请各位前辈指教一下,是不是我的邮件有问题.

Dear  Susan,

Received your e-mail. Thanks.

Below please find the products that we import from China in your line. Please quote me your best price and also inform me what kind of material you are using.

****************

We usually get these items packed in individual plastic bad and then 20 pieces in a master carton.  Also our part number which will be given to you later on is marked on the tip part of each ** Upon receipt of your quotation, we will let you know our decision. Thanks and best regards

****

Dear Mr ****:

Have a good day! thanks very much for your reply! please kindly check the price as you need in the attachment.  the price only valid 30 days.

please don't worry about packing, we will offer you the same plastic bag for your products. 

if you have any problems,please tell me at once!thanks very much!

look forward your early reply!

best regars!

your sincerely

susan

Dear  Susan,Thank you very much for your  reply and quote.

Unfortunately your prices are quite higher than the other sources we work with. As a mater of fact we received quotation from three different suppliers and yours were higher than all three.  I am sorry but maybe another time.

 Best regards.

***

Dear Mr ***:Thanks very much for your reply! I'm sorry about that you told me,your other three  suppliers give you a very low price than us ,but how about their quality and other service? i'm sure our price is not higher even lower than any other company in china, and have a good quality! as you know ,at the  current marketing, price and quality  are two important  factors,  if one of your supplier give you a very low price , are you suspect their quality? even you bought them at very low price, but how this product make profit for you?  another important thing is supplier's service. do you agree it ? and if they offer you a very bad service ,do you want to do business with them in a longterm ? i think you will not, right?   anyway, i just want to tell you my personal ideas, if you have any questios, please tell me at once!your sincerely  susan

客户几天也没回我. 我又回了.

Dear Mr ****:

 Have a good day!

have you received my e-mail on 14th? as you said, your other three suppliers  give you  the price lower than us, i know,as a buyer ,surely you want to find  a low price ,also have a good quality!  and can you tell me your target price?  you know we are want to do business with you sincerely!

 look forward your early!  your sincerelysusan

 

Dear  Susan,Thank you for your e-mail. Our *** that we buy are *** Material. We have been importing this item last 3-4 years and never had any problem. If your price was close to our buying price but a little bit higher, I would have told you my target price, but unfortunately your prices are quite high. I can’t even tell you target price right now. Sorry.Best regards.

*******

Dear Mr ******:

 Have a nice day!  Thanks very much for your reply! to express our  sincerity to do business with you!, please kindly check our new price  for you .

 

**********
 you can see tn the sheet ,we give you a huge discount for each item, we hope to do business with you in the near future sincerely! surely, if you  order more, we will give you the best price. if you have any problem about products,please tell me at once. look forward your early reply!your sincerely susan

Dear Susan,

Thank you very much for your reply and also thank you very much for your price adjustment.  Your new price is now lower than one of the other supplier, but our main supplier from whom we are buying last year and a half is still lower than yours. I really appreciate your kind efforts and definitely we will keep you in mind but at this time, we already placed the order with our regular supplier.Best regards

********

Dear Mr  *******:

 

Have a good day!

 

 Thanks very much for your prompt reply!   If you think our price is half higher than your main supplier, i have nothing to say!  Anyway, thanks for you remember me.  If we have a new discount price in the future, I will tell you at once.  Keep contact!

Best regards!

your sincerely

susan

过了几天,我又把我们的最低价格报给他了,也发点慰问邮件给他,他还是没回我.我不知道该怎么办,这个客户该怎么继续跟进呢? 

罗先生
细心阅读全文后,觉得当事人的急燥心情可见一般,另外回客户的用语也有质问的语气在里面.客户只是一个潜在客户须要慢慢让客户了解你和你公司,要人家换单位就像要你换男朋友一样,要不是特别的地方客户怎么会换呢. 我觉得女生在开展业务是天生软销售的,不要把你们天生的优点浪费不用.
2008-04-05 21:02:17
COCO
我想留在这里应该更让你方便加到我 547353360 请注明你的名字 不然会被拒绝 呵呵 周末了 周末愉快
2008-04-05 17:26:29
万wan
后来想我也知道,可能我说的语气不太好,但是他这样说我们的价格比我们同行要高一倍,我也比较生气,所以可能说的太直接了. 我也不知道该怎么挽回这个客户,或许我的性格不太适合做业务.
2008-04-05 16:25:02
COCO
SUSAN,我把你的邮件从头到尾看完了。发现了2个问题,现在说出来供你参考一下,未必是正确,仅是我个人的看法:(问题一)在你发邮件给这个客人的时候,好似每封你都有提示让对方怀疑他目前的供应商“价格低质量就低,服务就差”的观点。这个是生意上的大忌!无论你的价格产品质量服务太多比竞争对手好多少,你都要时刻忌讳在客人面前贬低同行。这样给客人的印象是非常不好的,这个客人有点生气了“We have been importing this item last 3-4 years and never had any problem. ”你怀疑同行就等于怀疑客户本身的选择能力。其实你可以换个方式说“我们的价格可能有点偏高,但是”,然对方了解到你公司的产品质量和售后服务等这些附加值的服务。无论用什么方法,千万千万不要贬低同行!(问题二)你的语气比较生硬。其实,叹号不能随便用的,只有在非用不可的时候才用。除非真的很紧急。叹号表示的是强烈的感叹,生气,愤怒,无奈。我就不太喜欢这句“If you think our price is half higher than your main supplier, i have nothing to say! ”--“既然你这样***,那我无话可说!”--既然你都这样说了,对方就没有必要回复了。仅仅一点个人挫见,FYI
2008-04-05 16:08:37
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