昨日在 “我们的女生外贸群”谈及这一封投诉信，现在加以发表！、QQ: 974372361

这是一封给与 DHL 美国的总公司因交付的货物未能迅速付运的投诉信。

这 15 箱货物，交付给我们在广州的货运代理转交 DHL 付运後，一直下落不明，几经交涉均得不到处理，向香港的 DHL 追查货物下落，也得不到要领，最後转移往 DHL 总公司投诉，追寻这批货的下落，以下是我写给 DHL 约总公司投诉部门总监的一封投诉信：

Dear Mike,

DHL Tracking No. 34420

Last Saturday, (8 March, 2014) evening, Our company handed over 15 cartons of xxxxx to your Branch office in GuangZhoucity,Guangdongprovince,Chinafor shipping to our customer xxxxx inUSA.

The Tracking No. is DHL 34420

But up to the present time, we are still unable to get any message from your GuangZhou Brance Office that our goods have been shipped to our customer, Could you please see into this matter  why our xxx could not be delivered to our customer on time.

Your company has a good reputation on great service and in a quick shipment of goods, and why this has happened ?

Could you please give us an explanation and follow up whereabout of our goods ?

We are looking forward to your urgent reply

Best Regards

John

电邮发出後，得到 DHL 总公司下述的回复，货物并得到迅速的处理。当你对某些代理外国的公司不负责任的时候，转移向那些外国总公司去投诉，是一个可行的方法！

Dear John,

On behalf of Mike Parra and Rod Card, please accept my sincere apologies and thank you for bringing this to our attention.  I will review and let you know what steps we can take to help get this headed in the right direction.  As soon as I have further information I will let you know.

If you have any questions in the meantime please do not hesitate to contact me directly.

Kind regards,

Laura Chavez

Executive Response and Customer Care

DHL Express,USA