外贸社区
关于寄样那些事
. 样品贵需要收取样品费用的回复模板
‘Usually we don’t offer free sample but we reallycherish this chance to open the new South America market. I’ve talked to my boss andhe agrees to offer free sample but I’m afraidthe freight charge will have to be bared by you.’
Dear XXXX，
It’s ourpleasure to arrange the sample for you. However, I hope you can understand thatit’s our company policy to charge on samples.
Attachedpls find the PI for your reference. Samples will be ready in XX days after PIconfirmed and sent out immediately after sample fee received.
Tocontact the courier service in advance, pls kindly advice your courier account.If you have any question pls feel free to let us know.
Bestregards,
Remarks:
1） 既然要让买家付钱，最好提供正式一定的文件--- PI，把自己的账号直接写在邮件里面让买家转账是不太好吧。
2） PI里面，最好能简单写下产品的主要规格、包装，确认样品的制作的细节，免得客户付了钱收到样品后又反馈样品不是他想要的，影响进一步的合作。
2. 样品可免费提供但是要收取运费
Dear XXXX，
We willarrange the sample immediately. Here are some sample details for your doublecheck: @#$^&*# （此处表示产品规格）In order to arrange shipping intime, pls kindly advice your courier account. Your kind understanding will beappreciated.
Bestregards,
Remarks:
要买家的快递账号是重点，确认样品细节是为了让收运费显得不那么直接。
再说，多确认下SAMPLE DETAIL 也没什么坏处，又专业又仔细。
如果能再包装一下免费样品会更好：
‘Usually we don’t offer free sample but we reallycherish this chance to open the new South America market. I’ve talked to my boss andhe agrees to offer free sample but I’m afraidthe freight charge will have to be bared by you.’
3. 不想寄样品
第一封询盘就要样品的买家，说不定根本就不是什么买家，特别当询盘来源是某些不适合该产品的地区时，可能只是要FREE SAMPLE 而已，不想寄样，但也不建议直接拒绝。参考样版：
Dear XXXX，
Thanksfor your interest in our sample. However, pls kindly understand that sample isspecially handmade thus we have to charge sample at a double price of massproduction.
If youhave courier account pls let us know so that we can contact the courier servicein advance.
Prepaidshipping charge is usually lower so you can also choose transfer shippingcharge USD40 with the sample cost. （运费最好也多报一点）
Samplewill be immediately sent out once the above amount is received. Your kindunderstanding will be appreciated.
Regards,
4、要收费买家就没下文，如何跟进？
回复方式：以快递费用为切入点：
Dear XXXX，
I learnedfrom shipping department that DHL would give us a favorable discount, only USD30 for the sample delivery to your place.
You maychoose to transfer the freight in advance to save your cost. What do you think?
Lookforward to your advice.
Regards,
回复方式：以样品费为切入点：
Dear XXXX，
I hopeyou have received my previous mail below. Is there any question I haven’t figuredout?
XXX is agood potential market and we really wish to explore it with your joint effort.
Today Italked with my boss and got his approval to refund the sample cost in the firstorder.
This isour special service only for you. Look forward to your comment.
Regards,
回复方式：以市场为切入点：
Dear XXXX，
Haven’t gotyour comment by far. Hope everything is going well.
Christmaspromotion is around the corner. It usually takes XXX days from sample approvaltill mass production delivered.
To launchthe product in time before this big season, it’s better to get everythingready by XXXX.
Plsadvise what we should do with the sample. We are still waiting for yourconfirmation on the PI and your courier account.
Regards,
回复方式：以样品进度为切入点：
如果不收样品费的, 想让买家出运费，如果样品制作的时间不长，不管样品是不是真的READY，都可以告诉客户说样品已经完成了，说不定买家一看，东西已经可以寄啦，那我再看一眼吧。
Dear XXXX，
Sample isready now. Pls advise your courier account and we will send it out immediately.
Regards---如果样品是库存品，不妨再附上一些图片给买家看看。
5、有收样品费的，只要样品制作的时间不长，不管样品是不是真的READY，也可以说样品已经做好了，但要让买家觉得，我们已经在让步了。
Dear XXXX，
Thesample you requested is ready now. Although it’s usually that we only makesample after PI confirmed, considering your marketing plan,
we shiftit to an earlier date. Here are some pictures for your reference.
I learnedfrom shipping department that DHL would give us a favorable discount, only USD30 for the sample delivery to your place.
You maychoose to transfer the freight in advance to save your cost. What do you think?
Lookforward to your advice.
Regards,
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