外贸社区
王伟
老外客人邮件回复

 

我把这封简单的信贴出来,里面还有一些(我的客户就是你的客户这样的说法,最好是接触几次后再告诉对方)

Well received your query with many thanks

First of all we have cancelled the material as Chinese leather,split leather ,PVC ,#202 stainless steel and chrome plated items.because it will not make sense that the chair will not attract your market caused by quality problems(uncertain dangerous).
明示自己做的高端产品,不会因为材料引起质量问题。明确高端产品会吸引市场。
Regarding the shipment.currently we need 2 days for polishing one barcelona chair that we are offering the highly polished mirror shine #304 stainless steel frame.so it is at least 35days for the purchasing and production time with container order and 30days for the sample order.the reason why we take it long is purely guarantee the quality.as my client have told me:"my client is your client."I must be responsible to your goods.
对于需要的交期申请主动权,结合图片描述材料,为以后可能拖延交期缓气。

Please noted that we are devoting to do the best Mies pavilion chair in China.I understand all classics in suppliers in China.they are using Chinese joint venture leather 10.5rmb/feet for the upper part.split leather for the backrest and sides.polished #202 steel for the frame.but the price is just as ours.and the pictures are from other classics sites.However we do not want to be misunderstanding in comparing with your current prices.
希望客户不要将竞争对手的价格相比较,也是让客户学习的过程。
Compared with us we are using full italian leather with #304 stainless steel.I think you can make a wise decision.I have just come back from the factory showroom with taking many pictures.I will show them to you shortly because it is late in China now.I am most confidence on our barcelona chair that I have observed it carefully it is close to perfect.
让客户对自己的产品有信心,当然要结合附件图片。
Payment is 30% deposit ,70% balance before delivery for the container order.
100% T/T in advance for the sample order.
学习后将PAYMENT列出来,要比较合理。
We have done 7 improvements in 2 years that the classics will be definately welcomed by your market.please let me know if you can learn the above material and lead time that I will send you the price.also approx order quantity or sample order project,forwarder availability in China will be highly preferred,
委婉套一些信息,并且再加强一下信心。
Many thanks and kind regards

Respectfully
Joe Lau

这个过程之后客户一般都会和你谈论贸易条款或者产品本身,增加回复几率。这样离价格就远了,当他已经有兴趣学习完毕之后,再报价,价格他心里有底,怎么来的,。MOQ,LEAD TIME,PAYMENT,SHIPPING PERIOD,SHIPPING CHARGE,QUALITY,PLAN,SAMPLE ORDER,FORWARDER,SHOWROOM心里都知道齐了,再知道PRICE,是不是就可以直接PLACE下去了呢?

以下是客户的一些回复:给大家分享一下我的工作成绩。
Hi Joe,

I appreciate your approach very much, thank you for the explanations.

We've been in that business for many years, so we know about the material range used for this product line (I mean designers furniture), thatswhy we're requesting detailled material descriptions from prospective suppliers. And actually you did this part very well.

First of all I want to ask you if we can have the ability to see your sample products exported before to any retailer in the U.S. ? If you can give any retailers address here we can examine there easily your products. Otherwise a representative of our company should visit your factory and examine the products in China.

The forwarder from China is not a problem, we have a consultant in China for paperwork etc.
If we can establish a business partnership in the future shipments will be container based.

We would like to see also the latest product pictures you took and prices.

Thank you for your cooperation, hope to hear from you soon.

Regards
第一封

Hi Joe,

Thank you very much for the pics and the prices, they look good, howver I do have some additional questions for you, regarding the Barcelona chair, I saw in your dimensions that the height you have is 87 cm, however the real one is 76 cm , can you make that adjustment if required, and does your chair has leather straps at he back and under not visiable, and the third question how thick are your cushions...

Further I would like to know if your partner factory can make some additional fibreglass items if requested, I will send you some pics from some of the items so you can see what the possibilities are.

Than I really like to order some sample items from you, as the ball and the egg chair, so where do we go from here i will transfer the amounts requested, and than you can arrange a forwarder who will ship it to us, at our costs.

let me know what to do,

I hope to hear from you soon,

gerard

第二封

Oh, I meant to thank you for the many pictures that you have sent me. Moreover, I thank you for documenting the shipping procedures and packaging of the item.
I am very, very impressed. I will share your images with the client. They  too will be impressed, I have no doubt.

Again, many thanks.

Best, Erkan
第三封

Hi Joe Lan,

I thanks you very much for all the information, I am really impressed with your choice of materials and your pursuit for perfection, these are the companies we like to work with since we serve the higher segments of the European market, so regarding your terms and conditions these are no problem for us...So lets take this a little further and show me the new pics you have taken and the FOB prices of all the classic items you sell. Then I want some more information from you since you also offered me the Ball chair I may assume that you also do fiberglass furniture or do you outsource that to partner factories...and is your company interested in working on new designs and the development from that...what I like to hear rom you is what possibilities you have to offer, besides the classics since I saw on one of your pictures also a white upholstered modern stainless steel chair...

I will inform you a little bit more abour our company we are located in Bali, where we design high quality solid wooden furniture for several high end retailers in the UK, Sweden, Norway, Germany, you can have a look at our range at  , however most of our customers also are looking for modern classics and retro furniture as the ball chair and several other products as modern stainless steel items and upholstered furniture...for all these requests we are looking for reliable partners whi like to work and thinks with us...at this stage we export around 8 till 10 containers a month from China mostly modern classics as the Barcelona , eames lounger and stool the LC 1/2/3 series, but as I mentioned before we are absolutely looking for the best quality available....and regarding your knowledge about steel and leather qualities and designers backrounds I feel that you and your company will offer that expertise we are looking for.

So I hope to see and hear from you soon,

regards,

Jane
第四封
Dear Joe

I am the manager of a french company. We have show rooms in France and we are interested in different of your products. I am very impressed by the luxury material you are using,and from every words I can see your confidence of your products.

The picture looks so nice.here are the items I am interested.

Product Item:HZ-CF012 and HZ-CF005

In a first time to see the real quality as picture shown of your product, we would like to buy one sample of both references. Is it possible ? And what is your best price for the both samples  C&F france - Marseille ?

Thank you by advance for your answer, and I hope do good business in the future.

Best regards.
第五封

hello mr. lau,

thank you for the really good service by sending me so much fotos from your
studio. I have decided to order next week 3-4 barcelona chairs and- if I will sell them in Germany-
one or two ball chairs. I really trust your company and especially you and I won磘 need any test-sendings.

You will get the entire money after I have sold these articles here in Germany, this will
take one week. After that I will give you the information that you have got the money.

I said my customers that the production- as you said- will take 20 days and the shipping 25 days.
You see, I磍l first get the money from my customers and then I磍l get the payment to your account.

Thank you for the patience and the real good communication, your informations were very
helpful for my plannings and my orders which will be done at your company in future.

many many greetings to shenzhen!

Yours, Antonio

黛莉
"we are looking for reliable partners whi like to work and thinks with us" this is the most important sentence we need take attention to
2009-09-16 11:03:58
dengming
好好学习
2009-09-16 09:29:31
yangjhinkkoo
have you got their orders?
2009-09-16 08:28:57
王照君
很不错,收藏
2009-09-16 08:26:55
LyuMichael
不错呀,值得借鉴
2009-09-16 07:35:26
Mr.JGuo
呵呵! 很好的邮件!
2009-09-15 19:55:10
陈超
学习~~·
2009-09-15 19:07:11
liuLoby
hi
2009-09-15 17:39:56
ChenKatrine
路过,学习,楼主辛苦了
2009-09-15 17:15:32
dauphine
收藏来,以后学习。谢谢!
2009-09-15 17:02:58
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