做业务的人最无奈的莫过于客人直接对你说NO,但在客人对你说NO的时候也不要放弃。举一个我自己的例子，希望大家能从中有点启示。
一次我在网上看到一个客人的求购，给他发了封希望建立业务关的邮件，开始客人回复不想从国外进口，可我没有因此放弃，而是继续和客人联系，现在终于取得可喜的结果。下面是我和客人的开始来往邮件，希望大家供大家参考和指正：

客人回复旬盘开始：

Dear Sir,

Thanks for your kind reply.  We are not importing from other countries. If
you have any branch here in france dealing in the items we need, please do
let us know.

Thanks again.

Warm Regards,

Vijay Sharma


我的回复
Dear Mr. Vijay ,

I'm sorry to hear that ,we no branch in france ,but we really want establish business relations with you .As a larger supplier of China paper packing production,we have many years experience in this line ,we have many good design for you choose ,and also we can accept the design from you ,I believe we can help you to expand your business market .If you have any questions ,please kindly contact us .Thanks.

Best regards
Jack


看过后觉得好的话就给好评，谢谢了！！

人回复：

Dear Mr. Jack,

Thanks for your e-mail.  I will get back to you tomorrow.

Thanks & Regards,

vj



我的回复
Dear Mr. Vijay ,

Ok ,we waiting for your good news .Thanks.


Best regards
Jack

客人回复：
Dear Mr. Jack,

I have gone thru your website. We are not selling these kinds of products.

Thanks & Regards,

vj


我的回复：
Dear Mr. Vijay ,

The product on the website only small part of our company ,we also can produce according to your designs ,pls kindly tell us what box you need ?and then ,we confirm wether we can produce for you .Thanks.


Best regards
Jack


客人回复：
Dear Mr. Jack,

Many thanks for your  following up ,pls see the picture  enclosed .we will give you 5000pcs as a
trial order  if you can produce this item .

Thanks & Regards,

vj
我一看，呵呵我们可以做的，他只是在顶部加了一个PVC的窗口而已，我们完全可以做

电话后的惊喜

前段时间与英国客人谈一个化妆盒，设计图稿，改了几次，确认好了，我们报最后确认价，老板硬是在原来8块的报价上加了4快五。12.5 的价格报出去之后。客人从此杳无音讯，我发了10封跟踪邮件客人都不回。我知道是因为我们价格提太高的缘故，可自己辛辛苦苦谈了这么久，我又不愿就这么放弃了。

于是4.17号的时候，我给客人打了个长途，简单询问之后，客人说了很多，我也听不太懂，我给客人说我们真得很想与他们合作，如果可以，我可以给他2.5% 的折扣，之后把我的SKYPE 给他，告诉他具体的我们在线谈，客人很高兴，马上就加我了。接下来，当天晚上就搞定了，价格USD1.71/PCS,这个价格还是不错的，我们老板告诉我报1.69呢，我先报1.75 ，最后以1.71成交。虽说单不大，但又给了我一次处理无回音报价的经验。
在此，写出来供大家分享。

下面是部分聊天纪录：

[2008-4-17 21:04:44] douglasgonking 说： You know what  according to your 1st Quotation 3000pc @ 1.347
[2008-4-17 21:05:21] douglasgonking 说： why is there quite a difference between  2000pc @ 1.88
[2008-4-17 21:05:54] douglasgonking 说： can i go for 3000 pc because it much cheaper and i get more.
[2008-4-17 21:06:27] jack　 说： because thecharge  label is very expensive,and the cost may increase if  the quantity is small
[2008-4-17 21:09:06] douglasgonking 说： SO LETS SAY I WANT 3000 then how much will that cost me?
[2008-4-17 21:09:29] jack　说： addition , the exchange rate is wen down more,beforeUSD  1.0= 7.0RMB,and this now is  6.7
[2008-4-17 21:10:00] jack　 说： all this let the price high a little
[2008-4-17 21:14:51] jack　 说： if you  order 3000pcs,the price is 1.75/pcs]（老板让我报1.69
[2008-4-17 21:18:46] jack　 说： this is our favourable price now, in view to expand the  business  between  us
[2008-4-17 21:19:20] douglasgonking 说： jack  its been nice talking to you  and i know you want to find grounds of us doing business.  Let me look around  a bit more at Alibaba.com to see if i can get a better price quote for the same packaging. If i don't fond better quote will go ahead with the transaction  otherwise
[2008-4-17 21:21:51] jack　 说： douglas,we reduce the price to 1.71/pcs,this really is our bottom price
[2008-4-17 21:23:58] jack　 说： because the qantity is small ,the beautity label should pay high open charge,
[2008-4-17 21:25:43] douglasgonking 说： 2000pc  @ usd1.71
[2008-4-17 21:26:58] jack　 说： yes,
[2008-4-17 21:27:52] jack　 说： 1.71/pcs is FOB  shenzhen price
[2008-4-17 21:31:12] jack　 说： hi
[2008-4-17 21:32:13] douglasgonking 说： ok shenzhen  price
[2008-4-17 21:32:55] douglasgonking 说： so why iare shenzhen prices cheaper ?
[2008-4-17 21:34:36] jack　 说： no,this is same before
[2008-4-17 21:35:08] jack 说： YANTIAN is a port in shenzhen
[2008-4-17 21:35:19] douglasgonking 说： ok i see
[2008-4-17 21:36:52] douglasgonking 说： so how long will it take to manufacture ?
[2008-4-17 21:38:14] jack　 说： 20days after we received your deposite

编后语：报价之后要是跟踪多次跟踪都没有信息，可以考虑给客人打个电话问一下情况，也加深客人对你的印象。

看过后觉得好就请给好评
接下来就是和客人谈价格的事了

首先声明，本人英语水平有限，有错误请大家原谅